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Terms of Service

Please read these Terms of Service carefully before using our services, including WhatsApp Cloud API integrations.

Effective Date: December 1, 2023

Important Notice

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part, you may not access our services.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Algoloom Tech Solutions' services, including our website, software applications, and WhatsApp Cloud API integration services ("Services").

By accessing or using our Services, you agree to be bound by these Terms. If you are using our Services on behalf of an organization, you agree to these Terms on behalf of that organization.

Agreement Components

Your agreement with us includes these Terms and our Privacy Policy. If you use WhatsApp Cloud API integration, you also agree to Meta's WhatsApp Business Policy.

WhatsApp Cloud API Specific Terms

Our Services may include integration with WhatsApp Cloud API. By using these features, you agree to:

  • Comply with WhatsApp's Business Policy and Terms of Service
  • Only send messages to users who have explicitly opted in
  • Not use WhatsApp for spam, illegal activities, or harassment
  • Maintain appropriate consent records for message recipients
  • Respect message rate limits and guidelines set by WhatsApp

Note: We are not responsible for WhatsApp's service availability, policy changes, or any actions taken by Meta regarding your WhatsApp account.

2. Services Description

Algoloom Tech Solutions provides:

  • Custom software development services
  • Web and mobile application development
  • IoT and robotics solutions
  • WhatsApp Cloud API integration services
  • ERP and business management solutions
  • Technical consultation and support

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time. We will provide reasonable notice for significant changes that affect your use of the Services.

3. Account Registration

To access certain Services, you may need to register for an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use
  • Accept responsibility for all activities under your account

Account Termination

We reserve the right to disable or terminate accounts that violate these Terms, engage in illegal activities, or pose security risks. You may terminate your account at any time by contacting us.

4. Intellectual Property

4.1 Our Intellectual Property

All content, features, and functionality of our Services, including software, text, graphics, logos, and designs, are owned by Algoloom Tech Solutions or our licensors and are protected by copyright, trademark, and other intellectual property laws.

4.2 Your Content

You retain ownership of any content you submit through our Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and process that content solely to provide the Services to you.

4.3 WhatsApp Content

Messages, media, and other content sent through WhatsApp integration remain your responsibility. You must ensure you have necessary rights to all content sent through our WhatsApp services.

5. Payment Terms

Some Services require payment. By purchasing Services, you agree to:

Service Type Payment Terms Billing Cycle
Custom Development 50% upfront, 50% on delivery Project-based
WhatsApp API Service Monthly subscription Monthly in advance
Maintenance & Support Retainer or hourly Monthly/Quarterly
Hosting Services Monthly/Annual Recurring

Payment Information

All prices are in Indian Rupees (INR) unless specified otherwise. We use secure payment processors (Razorpay, PayPal). You are responsible for any taxes applicable to your purchases.

6. User Obligations

You agree not to use our Services to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Send spam or unsolicited messages
  • Distribute malware or harmful code
  • Harass, abuse, or harm others
  • Attempt to gain unauthorized access
  • Interfere with service operation
  • Use automated systems to access Services

WhatsApp Specific Restrictions

When using WhatsApp integration, you must not:

  • Send messages without explicit opt-in consent
  • Exceed WhatsApp's rate limits
  • Send prohibited content (hate speech, violence, etc.)
  • Impersonate others or businesses
  • Use WhatsApp for telemarketing without compliance

7. Limitation of Liability

Important Limitations

To the maximum extent permitted by law, Algoloom Tech Solutions shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Service interruptions or downtime
  • Third-party service issues (including WhatsApp)
  • User content or actions
  • Security breaches beyond our reasonable control

Maximum Liability: Our total liability shall not exceed the amount you paid us in the last 6 months for the specific Service giving rise to the claim.

8. Indemnification

You agree to indemnify and hold harmless Algoloom Tech Solutions, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any laws or third-party rights
  • Your content or messages sent through our Services
  • Your use of WhatsApp integration services

9. Termination

These Terms remain effective until terminated by either party. We may terminate or suspend your access immediately if you:

  • Violate these Terms
  • Violate WhatsApp's policies through our integration
  • Engage in illegal activities
  • Fail to pay for Services
  • Pose a security risk to our Services

Upon termination, your right to use the Services will cease immediately. All provisions that by their nature should survive termination shall survive.

10. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India, without regard to conflict of law principles.

10.1 Jurisdiction

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Solapur, Maharashtra, India.

10.2 Dispute Resolution Process

Before filing any legal action, parties agree to:

  1. Notify the other party in writing of the dispute
  2. Attempt to resolve the dispute through good faith negotiation
  3. If unresolved, attempt mediation with a neutral third party
  4. Only pursue legal action if mediation fails

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes through:

  • Email notification to registered users
  • Notice on our website
  • In-app notifications for service users

Your continued use of Services after changes constitutes acceptance of the new Terms.

12. Contact Information

For questions about these Terms, please contact:

Legal Department

Algoloom Tech Solutions Pvt Ltd

At Post- Tulhi, Tal. Madha, Dist. Solapur-413302

Email: legal@algoloomtech.solutions

Phone: +917083898610

13. Miscellaneous

13.1 Force Majeure

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages, or WhatsApp/Meta service disruptions.

13.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will remain in full effect.

13.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any affiliate or successor entity.

13.4 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Algoloom Tech Solutions regarding the Services.

Last Updated: December 1, 2023

Version: 2.0

By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.

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