Privacy Policy

1. Introduction

Algoloom Tech Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services that integrate with WhatsApp Cloud API.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number
• Account Information: Username, password, profile information
• Communication Data: Messages, files, and media shared through WhatsApp
• Technical Data: IP address, browser type, device information

2.2 WhatsApp-Specific Data

When using WhatsApp Cloud API integration, we may process:

• Phone numbers for messaging purposes
• Message content and metadata
• Media files shared via WhatsApp
• Delivery and read receipts
• User interactions with our WhatsApp business account

3. How We Use Your Information

We use the information we collect for various purposes, including:

General Uses:

• To provide and maintain our services
• To notify you about changes to our services
• To allow you to participate in interactive features
• To provide customer support
• To gather analysis or valuable information for service improvement
• To monitor usage of our services
• To detect, prevent and address technical issues

4. WhatsApp Cloud API Data Handling

4.1 Data Processing

When you use our WhatsApp integration, we act as a data processor on behalf of our clients (data controllers). We process WhatsApp data according to:

• Your instructions as the data controller
• WhatsApp's Business Policy
• Applicable data protection laws

4.2 End-to-End Encryption

WhatsApp provides end-to-end encryption for messages in transit. However, messages processed through our systems may be decrypted for the purpose of providing our services.

4.3 Data Retention

WhatsApp message data is retained according to our data retention policy and WhatsApp's requirements:

• Transactional messages: 30 days
• Customer support conversations: 90 days
• Analytics data: 1 year (aggregated and anonymized)

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with third-party vendors, including:

• Meta Platforms, Inc. (WhatsApp) for message delivery
• Cloud hosting providers (AWS, Google Cloud)
• Customer support platforms
• Analytics providers (Google Analytics)

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In connection with any merger, sale of company assets, or acquisition, your information may be transferred.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure development practices
• Compliance with WhatsApp's security requirements

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to our processing of your data

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses
• Adequacy decisions
• WhatsApp's data transfer mechanisms

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.